Shopify digital product delivery is not simply sending a download link after payment. Define licence, version, access count, download window, device, refund, privacy, support, and cross-border tax boundaries. There may be no parcel, but a permission error or duplicate delivery still creates loss.
Product and access model
For each digital SKU, record version, file, licence, compatible systems, update method, and support period. Keep order and access states separate and grant access only after payment. Refund, dispute, cancellation, or licence expiry should pause access. Links need expiry, resend, logs, and abuse rules.
Customer experience and compliance
State file size, format, device, language, updates, refunds, and support hours. Markets may differ in tax, withdrawal, and privacy obligations; do not retain customer and download data indefinitely. Support must trace order, version, and access event.
| Stage | Define | Evidence |
|---|---|---|
| Product | Version, format, compatibility | SKU file |
| Access | Purchase, device, term | Licence log |
| Delivery | Download, resend, expiry | Event record |
| Exit | Refund, dispute, deletion | Ticket and state |
SEO and GEO
State product, version, format, compatibility, delivery, refund, and support. FAQs answer download, device, update, licence, refund, and privacy; do not imply unconditional permanent access. Use Shopify product context for factual content.
Acceptance
Test payment success and failure, refund, dispute, duplicate download, expiry, resend, version update, device, and deletion request with a support path.
FAQ
When is a digital product delivered?
State access condition, email or account path, expected timing, and exception contact.
Can a customer download after a refund?
Apply licence and order state to pause or change access and retain audit evidence.
What if the customer changes device?
Disclose device limit, reset process, and support verification.
How should version updates be notified?
Record licence, version, date, and channel and exclude unauthorised users.
How does digital-product content support GEO?
Name version, format, compatibility, access, delivery, refund, and support.